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Billing and invoice guide

This guide outlines how billing works for your Ravio subscription, what to expect on your invoice, and how to manage your payments effectively.

Overview

Ravio operates on an annual subscription model, with terms typically lasting 12 or 24 months. Invoices are generally issued annually in advance, providing access to our services for the full subscription term.

Prerequisites

  • Contract: A signed order form or renewal agreement.

  • Billing Contact: A designated email address for invoice delivery via Stripe.

  • PO Number: If your organisation requires a Purchase Order, this must be provided before the invoice is issued.

Step-by-step instructions

Step 1: Receiving your invoice

Your invoice is the primary document for your subscription payment.

  1. Expect your invoice via Stripe within 10 days of signing your contract or the start of your renewal term.

  2. Check that the invoice includes the correct subscription dates, service descriptions, and applicable taxes.

  3. If you require an invoice to be issued only within the renewal month, please notify your Account Manager in advance.

Step 2: Making a payment

Payment is typically due in full at the start of the subscription period.

  1. Review the payment due date – our standard terms are Net 30 days from the invoice date.

  2. Select your preferred payment method:

    • Bank transfer: BACS, CHAPS, or Faster Payments.

    • Credit card: Available through Stripe with no additional charges.

    • Direct Debit: Available via Stripe.

  3. Follow the specific payment instructions provided on the invoice.

Step 3: Requesting instalments (optional)

In certain cases, Ravio can accommodate biannual (split) payments.

  1. Contact your Account Manager to request instalment billing before the contract is finalised.

  2. If approved, the annual fee is divided into two equal payments.

  3. You will receive the first invoice at the start of the term and the second invoice six months later.

Step 4: Managing mid-term changes

If you upgrade your subscription or purchase additional services mid-contract, your billing will be adjusted.

  1. Review the additional invoice issued following your upgrade.

  2. Note that charges may be prorated for the remainder of your term or aligned with your next renewal cycle.

Troubleshooting common billing issues

Issue Resolution
Incorrect billing details Email accountsreceivable@ravio.com to update your address or contact person.
Missing PO number If your invoice was issued without a required PO, contact us within seven days to have it reissued.
Late payment reminders Automated reminders are sent weekly via Stripe. If you anticipate a delay, contact the accounts team immediately to avoid service suspension.
Invoice disputes Contact us within seven days of receipt with your invoice number and an explanation. We aim to respond within five business days.
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Still need a hand?

For specific billing queries or to confirm bank details, please contact our accounts team:

  • Email: accountsreceivable@ravio.com

  • Phone: +44 7538 401784

Pro tip: Always highlight your PO requirements when signing your order form to ensure there are no delays in invoice issuance.