How to troubleshoot employee locations

Introduction

If you are unable to see benchmarks for specific regions or for your entire company, it is usually due to how data is grouped to ensure quality or an issue with your HRIS (Human Resources Information System) connection.

Before you start

Log in to your Ravio account.
Have your HRIS or employee data file ready for comparison.
Check if you have admin permissions to view benchmarking settings.

Step-by-step troubleshooting

1. Check Ravio’s location mapping

Ravio groups some locations at a more general level (e.g. by country rather than city) to maintain high data quality and provide accurate benchmarks.

Review the table below to see how your input location maps to the Ravio benchmark location:

Input Country	Input City	Ravio Benchmark Location
France	Paris	Paris
France	Any other than Paris	France (Outside Paris)
Germany	Munich	Munich
Germany	Berlin	Berlin
Germany	Any other	All Germany
Israel	Central	Central (Compete)
Netherlands	Amsterdam	Amsterdam
Spain	Madrid	Madrid
Spain	Barcelona	Barcelona
United Kingdom	London	London
United Kingdom	Any other than London	UK (Outside London)
United States	Tier 1	Tier 1
United States	Tier 2	Tier 2
United States	Any other	US (Outside Tier 1)

Note: For many countries – such as Australia, Brazil, and Ireland – Ravio benchmarks at the "All Country" level.

2. Identify potential integration issues

If benchmarks are missing for multiple employees across different locations, or if you cannot see any locations at all, there may be a sync issue with your HRIS.

For specific employees: Ensure that the location field in your HRIS is correctly populated and matches one of the inputs Ravio recognises.
For all employees: If no locations are appearing, the connection between Ravio and your HR system may require an update to the data mapping.

Still need a hand?

If you have checked the mapping table and your HRIS settings but things still aren’t looking right, we want to hear about it! Our team is ready to dive deeper.

Reach out to us: Click the Contact us button above.

Pro tip: If you can, send us a screenshot of the specific employee record where the location is missing – it helps us solve the mystery much faster!